JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) - A new email notification system rolls out this month for the Air Force's Disability Evaluation System that will enhance customer service and increase overall transparency in the Physical Evaluation Board process.

Instead of airmen calling their Physical Evaluation Board liaison officer or the Air Force Personnel Center, they will get automatic email notifications when their case progresses through the DES process.

"We have heard from our servicemembers that this is a source of frustration for them," said Guy Palumbo, the Air Force Physical Disability division chief. "In response to that, we have improved the process to better serve those who use it."

There are four main phases under DES: the Medical Evaluation Board, the Physical Evaluation Board, the transition and the reintegration. The email notification process begins when the airman's disability case is submitted to AFPC Physical Disability Operations.

The notification emails, sent through myPers to each airman processing through the DES, further explain each particular step in the PEB process.

"We're excited to be able to provide this service," said Gene Dwiggins, the Disability Operations branch chief. "We are committed to ensuring our airmen and their families receive the support they deserve during their service and when they separate."

For more information about Air Force personnel programs, visit myPers. Individuals who do not have a myPers account can request one by following the instructions on the Air Force Retiree Services website.