TRICARE improves online communication, access

By Donna Miles on January 21, 2011

WASHINGTON - Additions to the TRICARE military health plan's website are giving beneficiaries easier access to their personal health data, more convenient appointment scheduling and better communication with their health care providers, the top TRICARE official reported.

TRICARE Online, the military health system's patient portal, already enables users who get care at a military treatment facility to schedule appointments, track their medications, order prescription refills and view and even download their personal health records, Navy Rear Adm. (Dr.) Christine S. Hunter told American Forces Press Service.

Later this year, patients also will be able to get their laboratory and X-ray results through the portal, along with secure messaging from their health care providers, Hunter said.

"You will be able to go there and it will say you have two messages from your doctor," she explained. "You will click on it, and it may be the nurse telling you that you are overdue for something, and maybe a lab result and an explanation of the findings."

The next goal will be to expand these capabilities so beneficiaries can track what immunizations they received and when, and get a "heads up" from their health care provider when they're due for their next one, she said.

Meanwhile, TRICARE plans to increase the number of clinics that offer online appointment scheduling and tailor the process to offer the broadest selection of openings so beneficiaries can select what's most convenient for them.

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