McChord Field spouse Melissa Boyle wanted to know how Space Available flights from McChord Field could connect her to Fort Benning, Ga.
Through the magic of Facebook, she had her answer about two hours later.
"For Benning, think about looking at the MAC flights from Whidbey (Island, Wash.) to Naval Air Station Jacksonville," wrote a page administrator from McChord Field. "It'll still be a haul from Jacksonville to Fort Benning, but it'll get you close."
McChord Field is one of a select group of passenger terminals across Air Mobility Command that has established a Facebook page (http://www.facebook.com/mcchordpt) to provide passengers more predictability when it comes to space-available and -required passengers.
The overall goal of the AMC Space-A Facebook program is to use social media to expand knowledge about Space-A travel, while providing a more predictable travel experience and making AMC the preferred travel choice for eligible personnel, according to AMC leaders.
Anyone who posts a question on a terminal's Facebook page can expect a passenger service agent answer within 24 hours, according to AMC.
"As a Department of Defense asset, Air Mobility Command is unique in the fact that we are responsible for transporting eligible DOD card holders and their families around the world," said Col. William Zeck, Air Mobility Command's air transportation chief. "What we want to do is provide our travelers with enough information to plan their trip and enjoy their Space-A traveling experience."
Passengers can also receive feedback from other spouses or family members about the trip or the best way to plan.
Spouse Misty Cave Gainey posted a question about entire families flying. She got a response from another spouse who has extensively traveled on Space A.
"Yes, you can fly as a whole family," wrote user Theresa. "My family of 6 have been traveling a lot with space A flights, (and) for the last 3 years and I would like to let you know that the more seats that there are needed the harder it gets to fly."
Theresa goes on to tell Gainey to contact her if she needs any more help.
In order to help travelers plan accordingly, passenger terminals will post historical flight information on individual Facebook pages. Customers can expect to see the number of flights, destinations, number of seats available, number of seats filled and lowest Space-A category reached posted to the passenger terminal's page.
Travelers will also be able to the see their local terminals tentative flight schedule 72-hours in advance. (Information from an Air Mobility Command story contributed to this article.)