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Madigan's Behavioral Health one-stop thanks to feedback

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After feedback from patients, Madigan Healthcare System's Behavioral Health services have reorganized in order to provide a one-stop shop for all behavioral health needs for both service members and their Families effective Feb. 7.

The departments of Psychology, Psychiatry, Social Work and the Child and Family Assistance Center are all organized into the Department of Behavioral Health with only two locations to ease locating services. All behavioral health needs and information can now be reached at one central phone number, 968-2700.

"We are the first medical center with this kind of structure. We are leading the way in the Army Medical Command," Maj. Jess Calohan, executive officer of the new department, said. "The reorganization was designed to efficiently streamline the delivery of care to our population."

For service members, the Behavioral Health clinic for all behavioral health services is now located at Madigan Army Medical Center, in the Medical Mall and is open from 7:30 a.m. to 4 p.m., Monday through Friday. This clinic has crisis walk-in hours from 7:30 a.m. to 3:45 p.m., Monday through Friday. After 3:45 p.m. and on weekends, crisis walk-ins will be routed to the Emergency Room. Servicemembers can also call 968-2700 for appointments.

Service members will still have access to same-day evaluation and services. The Soldier Readiness Service, previously located in the Madigan Annex (formerly known as Old Madigan) will no longer exist. Instead, there will be a one-stop Behavioral Health Clinic at Madigan for all behavioral health services.

For Family members, all behavioral health care remains at the Madigan Annex in the Child and Family Assistance Center. This includes both walk-in services and appointments. This continues the theme of providing a one-stop shop for all Family-member behavioral health services. Their walk-in hours are from 8 a.m. to 2 p.m. and they can be reached by calling 968-4843.

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